Privacy policy

Santa Monica Tiling & Renovations ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to respond to your enquiry and do the work you ask us to do. When you use our quote request form, email us, or message us through Facebook, Messenger or Gumtree, we may collect:

• your name and email address;
• the suburb or address of the job;
• the service you're interested in, your preferred timeframe and, if you choose to tell us, your budget;
• a description and any photos of the space you'd like worked on;
• anything else you choose to send us.

Please don't include other people in your photos, or sensitive information we don't need.

How we use it

We use your information to respond to your enquiry, book and carry out a free in-home measure, prepare and send your quote, do the work you engage us for, and contact you about that job. We don't sell your personal information and we don't add you to marketing lists.

Consent to contact

When you submit the quote request form, you agree that we may contact you by email about your enquiry. You can ask us to stop contacting you at any time.

Who we share it with

We only share your information where it's needed to provide our services (for example, a supplier delivering materials to your address), where you've agreed, or where the law requires it.

Our website is hosted by Netlify, Inc., and quote requests (including any photos you attach) are processed and stored by Netlify's form service and then sent to our business email, which is provided by Microsoft. These providers may store data on servers outside Australia, including in the United States. Messages you send through Facebook, Messenger or Gumtree are also handled under those platforms' own privacy policies.

Advertising

We advertise on Facebook and Instagram. If you respond to one of our ads, for example by sending a message or completing an ad enquiry form, Meta passes your details to us so we can reply. Meta's use of your information is covered by Meta's own privacy policy.

Cookies and analytics

This website doesn't use advertising, tracking or analytics cookies, and it doesn't load third-party scripts. Our host may keep basic technical logs, such as IP addresses and browser type, to keep the site secure and working.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. The website is served over an encrypted (HTTPS) connection. We keep enquiry details only for as long as we need them for the purposes above, or as required by law, and then delete them.

Accessing, correcting or deleting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing us. We'll respond within 30 days.

Questions or complaints

If you have a concern about how we've handled your information, please email us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Santa Monica Tiling & Renovations, Adelaide SA
Email: santamonicatiling@outlook.com

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.